Terms and Conditions of Trade
This document outlines the Terms and Conditions of Trade for Bartons, New Zealand. By placing an order with us, you agree to be bound by these terms.
​
1. General
1.1. These terms and conditions apply to all goods and services supplied by us to you, the customer. 1.2. The use of this website and any purchases made from us, either in-store or online, are governed by the laws of New Zealand.
​
2. Product Information & Pricing
2.1. All prices are listed in New Zealand Dollars (NZD) and include GST (Goods and Services Tax) unless otherwise stated. 2.2. While we make every effort to ensure the accuracy of product information, images, and pricing on our website, errors may occur. We reserve the right to correct any such errors and to change prices, or refuse sale at any time without prior notice. 2.3. All product dimensions, colours, and specifications are approximate. Due to the natural materials used in some of our products, such as wood and leather, there may be slight variations from the images shown. We will not be liable for any natural variances in the product. 2.4. Any accessories, items of decor, or furnishings shown in product images are for illustrative purposes only and are not included in the purchase price unless specified.
​
3. Orders and Payment
3.1. An order placed by you is an offer to purchase the goods at the price and on the terms set out in this document. 3.2. A contract is not formed until we have confirmed acceptance of your order and received full payment, or a deposit has been paid as agreed. 3.3. For made-to-order or custom items, a non-refundable deposit of at least 25% is required to confirm the order. Full payment is required before delivery can be arranged. 3.4. We reserve the right to cancel an order if we believe it to be fraudulent, or if a product is unavailable for any reason. In such cases, we will provide a full refund of any money paid.
​
4. Delivery and Collection
4.1. Delivery costs will be charged in addition to the product price unless otherwise agreed upon. 4.2. Any delivery dates provided are estimates only. We will use all reasonable endeavours to meet the estimated delivery date, but we will not be liable for any loss or damage resulting from delays. 4.3. You are responsible for ensuring that the delivery address and access details provided are correct and that there is a person over 18 years of age available to accept delivery. If a delivery cannot be made due to incorrect details or no one being present, an additional re-delivery fee may be charged. 4.4. The risk of loss or damage to the goods passes to you upon delivery. Please inspect all items upon delivery and notify the delivery driver and us immediately of any damage. Claims for items damaged in transit can only be made if reported at the time of delivery. 4.5. If you choose to collect the goods from our store, we will notify you when your order is ready for collection. You must collect the goods within 7 days of this notification, otherwise, storage fees may apply.
​
5. Returns, Refunds, and Warranties
5.1. Change of Mind: We are not obligated to provide a refund or exchange for a 'change of mind' purchase, as per the Consumer Guarantees Act 1993. This includes if the item does not fit your space or you simply decide you no longer require it. 5.2. Faulty or Damaged Goods: We will meet our obligations under the Consumer Guarantees Act 1993 to provide a remedy (repair, replacement, or refund) for any goods that are faulty, not fit for purpose, or do not match the description. 5.3. All warranty periods commence from the date of purchase. Our warranties do not cover defects that are a result of normal wear and tear, misuse, improper maintenance, or alterations. 5.4. All claims under a warranty or the Consumer Guarantees Act must be accompanied by proof of purchase.
​
6. Limitation of Liability
6.1. To the maximum extent permitted by law, we exclude all liability for any loss or damage, including indirect or consequential loss, arising out of or in connection with your use of our website or the purchase of our goods. 6.2. If you are acquiring our goods for the purposes of a business, you agree that the Consumer Guarantees Act 1993 does not apply.
​
7. Intellectual Property
7.1. All content on this website, including but not limited to text, graphics, logos, images, and product designs, is our property and is protected by New Zealand and international intellectual property laws.
​
8. Privacy
8.1. We are committed to protecting your privacy. We will collect, use, and disclose your personal information in accordance with our Privacy Policy, which is available on our website.
​
9. Amendments to Terms
9.1. We reserve the right to update these terms and conditions at any time without prior notice. The version of the terms and conditions in effect at the time of your order will apply to that order.
Last Updated: October 2025