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Privacy Policy

 

Bartons (also referred to as "we", "us", or "our"), is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the New Zealand Privacy Act 2020.

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By using our website, making a purchase, or interacting with us, you consent to the practices described in this policy.

 

1. Information We Collect

 

We may collect personal information from you in various ways, including when you visit our website, place an order, contact us, subscribe to our newsletter, or participate in a survey. The types of personal information we may collect include:

  • Contact Information: Name, email address, physical address (for delivery and billing), and phone number.

  • Order Information: Details of the products you purchase, payment information (such as credit card details, which are processed securely by a third-party payment processor and not stored by us), and order history.

  • Account Information: If you create an account with us, we collect your username, password, and other profile details.

  • Communication Data: Records of your correspondence with us via email, phone, or in-store interactions.

  • Usage Data: Information about how you interact with our website, such as your IP address, browser type, pages viewed, time spent on the site, and the products you browse. We collect this data through cookies and other tracking technologies.

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2. How We Use Your Information

 

We use the information we collect for the following purposes:

  • To Process and Fulfill Orders: We use your personal information to process payments, arrange for delivery of your furniture, and manage any returns or exchanges.

  • Customer Service: To respond to your inquiries, provide support, and communicate with you about your orders.

  • Marketing and Promotions: With your consent, we may send you emails about new products, special offers, and other information we think you may find interesting. You can opt-out of these communications at any time.

  • Improving Our Services: We use your feedback and usage data to improve our website, product offerings, and customer experience.

  • Legal and Security: To protect the security and integrity of our business and to comply with our legal obligations, including fraud prevention and tax purposes.

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3. How We Share Your Information

We do not sell, trade, or rent your personal information to others. We may share your information with trusted third parties who assist us in operating our business and providing our services, but only to the extent necessary for them to perform their functions. These third parties include:

  • Payment Processors: To securely handle payment transactions.

  • Delivery and Logistics Partners: To deliver your purchased items.

  • IT and Website Hosting Providers: To maintain and secure our website.

  • Marketing and Analytics Services: To help us analyze website traffic and user behavior.

All third parties are required to adhere to strict confidentiality obligations and comply with the Privacy Act 2020. We will not disclose your information to a third party outside of New Zealand unless we have your express consent or a valid legal reason to do so.

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4. Data Security

 

We are committed to ensuring that your information is secure. We have implemented reasonable physical, electronic, and managerial procedures to safeguard and protect the information we collect from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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5. Your Rights and Access to Your Information

 

Under the Privacy Act 2020, you have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request that we correct any personal information that you believe is inaccurate, incomplete, or out-of-date.

To make an access or correction request, please contact us using the details below. We will respond to your request within the required timeframe and may charge a reasonable fee for providing access to your information, as permitted by law.

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6. Cookies and Other Tracking Technologies

 

Our website uses "cookies" to enhance your browsing experience. A cookie is a small file placed on your computer's hard drive that helps us analyze web traffic and remember your preferences. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline them if you prefer. This may prevent you from taking full advantage of the website.

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7. Changes to this Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. Your continued use of our services after any changes indicates your acceptance of the updated policy.

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8. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:

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Bartons

315 Oxford Street

Levin

06 368 1170

sales@bartons.co.nz

 

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